Question 1

1. What's the cancellation, rescheduling & weather policy?

Accepted Answer

Cancellation Policy
Cancellations made at least 3 days before the event are eligible for a full refund of the deposit.
Cancellations made within 3 days of the event are non-refundable.

Rescheduling Policy
Yes, you can reschedule your event.
Event dates can be changed free of charge if the request is made at least 3 days before the event.
Rescheduling requests made within 3 days of the event may result in the forfeiture of the deposit and may also be subject to a $200 rescheduling fee.

Weather Policy
In the event of rain or unfavorable weather, please provide a covered cooking area, such as a patio cover, tent, or other sheltered space, so our chefs can cook safely and stay protected from the weather.
For extreme weather conditions, we can usually move the cooking indoors to ensure a safe and enjoyable experience for everyone.
Weather-related cancellations or rescheduling requests follow the same policy and must also be made at least 3 days before the event.

Question 2

2. Is there a travel fee? What areas do you serve?

Accepted Answer

The first 20 miles to your party location are complimentary. Any additional miles beyond the first 20 will be charged at $2 per mile. This travel fee helps cover the chef’s travel time, fuel, and the transportation of all cooking equipment to your location, ensuring a smooth and timely hibachi experience. Please contact us for a personalized quote.

Question 3

3. How much is the deposit and why is it required?

Accepted Answer

A $200 deposit is required to confirm your booking and reserve your event date with our chef.
The deposit secures your reservation and will be deducted from your final bill after the event, meaning it counts toward your total balance, not an extra fee.

Question 4

4. Is it okay to host on upper floors?

Accepted Answer

Yes, as long as there's elevator access. If there are stairs or many steps involved, please let us know in advance so we can plan accordingly.

Question 5

5. Do you provide tables, chairs, and event setup?

Accepted Answer

Yes, we offer tables, chairs, tablecloths, and cutlery setup for $18 per person.
For the best hibachi experience, we recommend a U-shape seating layout with the chef positioned at the open end, allowing all guests to comfortably watch the show and interact with the chef.
As a general guide, two 8-ft tables can comfortably seat around 10 guests.

Question 6

6. Is tip included in the bill?

Accepted Answer

No, tip is not included in the total bill.
We recommend a gratuity of 18–25% of the total bill, which can be paid directly to the chef after the event via cash or Zelle.
Tips are always appreciated as a way to recognize the chef’s service and performance.

Question 7

7. What if someone has dietary restrictions or special food preferences?

Accepted Answer

We’re happy to accommodate a variety of dietary needs and preferences.
For vegetarian or vegan guests, we offer tofu at the same per-person price, along with extra vegetables, salad, and noodles.
If you or your guests have food allergies, dietary restrictions, or special requests, please let us know at the time of booking, and we’ll do our best to accommodate everyone.

Question 8

8. What time will the chef arrive?

Accepted Answer

The chef arrives approximately 10 minutes before your reservation time. Setup is quick and seamless, usually just a few minutes.

Question 9

9. Is there a minimum party size or minimum spend?

Accepted Answer

Yes, we require a minimum of $600 minimum spend per event.
For smaller groups, you can customize your menu with premium upgrades such as Filet Mignon, Lobster, or other premium proteins to help meet the minimum.
If you're planning a smaller gathering, feel free to contact us, and we’ll do our best to find an option that works for you.

Question 10

10. When do I need to submit protein choices for my guests?

Accepted Answer

A: Please submit your guest protein selections at least 1 week before the event to help us prepare ingredients and ensure a smooth experience for everyone.
Your final guest count must be confirmed at least 3 days before the event, as changes cannot be made after that.

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